Fraud-spotting
Insurance fraud is a fact of life and one that insurers cannot afford to ignore if they want to protect their bottom line. However, it is vital that claims handlers are trained how to spot the fraudsters without ruffling the feathers of genuine claimants, says David Fanning.
Most insurers agree that tackling fraud proactively and tenaciouslyis the best way of looking after the genuine claimant. Where worries are
raised is when a claims handler, or an investigator
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