Slow burn for faster processing
Despite the technological advances that now allow insurance functions - such as claims - to be carried out online, the industry seems reluctant to leave behind its paper-based systems. However, Mira Butterworth believes change is happening - albeit slowly.
A survey carried out last year by information technology companyClaimNet confirmed that the insurance industry is too reliant on
paperwork, making it largely inefficient when it comes to claims
hand
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