Words must be backed up with action.
Anthony Gould and David Worsfold report on last week's Post Magazine management conference, Insurance 2000, Customer Focus: Myth or Reality?, sponsored by CSC Financial Services Group and Berrymans Lace Mawer.
Independent Insurance may be "broker only, but we still havepolicyholders", said its chairman and managing director Michael
Bright.
"The broker's clients are also, in a very real sense, our clients
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Commercial
McLarens warns cash-strapped councils against self-insuring social housing
As the crisis in social housing continues, Gordon Winstanley, public sector lead at McLarens, observes local authorities are looking to reduce their insurance spend but he warns this is not without risks.
Big Interview: Rob Gibbs and Alex Hardy, SiriusPoint
Rob Gibbs, CEO and Alex Hardy, head of sales and distribution at SiriusPoint International, sit down with Harry Curtis to discuss how the insurer and reinsurer is looking to diversify and forge enduring partnerships with MGAs.
Diary of an Insurer: Connect Underwriting’s Jamil Elbahou
Jamil Elbahou, CEO and chief underwriting officer of Connect Underwriting, who is also chairman of insurance network GBN Worldwide, brushes shoulders with Cherie Blair, reflects on how he remains an underwriter at heart, and won't let flu stop him from enjoying a nice cigar with whiskey at sunset.
Uptick in M&A activity among large carriers expected
An uptick in M&A activity at the larger end of the UK insurance carrier capitalisation spectrum is expected towards the end of this year, according to a Clyde & Co report.
Storm Bert shows insurers must demand building rules change
Editor’s View: If you want to know why people recoil, rather than embrace you, when you say you work in insurance, Emma Ann Hughes recommends you type into Google: ‘What does the insurance industry need to do about the growing number of named storms?’
Arch’s Danskin on the power of service
View from the Top: Stuart Danskin, director of underwriting for Arch UK’s regional division, says platinum-level service shouldn’t be reserved for the largest risks and industry heavyweights.
Mike Crane joins Axa Commercial as SME and specialty director
Mike Crane, formerly managing director of LV Broker, has been appointed as Axa Commercial’s SME and specialty director.
Lloyd's Neal calls CrowdStrike 'warning shot' to insurers
John Neal, CEO of Lloyd’s of London, has described the CrowdStrike outage as a “warning shot” for insurers on the importance of cyber resilience.