Penny Black's Insurance Week - 10 March 2016

Just the other day, Penny was within earshot of a young insurer – he couldn’t have been more than 30 or so – who was bemoaning the fact that one of his brokers still used a typewriter and had no email account! The young chap said: “There are still brokers I deal with who use typewriters. They type it and then they post it. While we progress our software, if the broker is still operating in the 1940s world there’s no point us changing it because it’s irrelevant to them.” Fancy that! And here Penny is, eager as ever to fast forward to these modern 20th century times where electronic mail is all the rage...