Ombudsman Awards - Arbitrary arbiters
The Institute of Insurance Brokers is worried about the Financial Ombudsman Service, which it says is exerting a powerful influence over the insurance industry while remaining unaccountable for the correctness or consistency of its own decisions. Rachel Gordon reports
Brokers have had to face many changes with the introduction of regulation for the industry and in recent weeks there have been rumblings that all is not well with the Financial Ombudsman Service
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