Drive for improvement
Policyholders want to be mobile as soon as possible after theft of or damage to their car. One way for insurers to stay ahead of the competition, Claire Rowland says, is to offer a courtesy car service
To understand the mindset of policyholders, it is worth remembering that no one actually wants to make a claim. They are happy for their life to continue merrily on its way, uninterrupted by the
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