Case Management - The road to recovery
Eddie Caplin argues that making rehabilitation an integral part of the follow-up process when assessing injury claims can not only lead to a higher level of customer satisfaction but also bring the added benefit of sharply reduced payouts
Cast your mind back 20 years. Your car has been hit. As well as negotiating with your insurer, you needed to obtain three repair quotations, hassle with the selected repairer to get your car back and
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