Customer Management - Assessing your position
Instead of going round in circles and talking of customer relationships while doing little to improve them, insurers should implement a strategy for the general good of their business. Chris Smith says this is just common sense
Customer management makes sound business sense, but there are differing views as to what it actually constitutes. Some see it as peripheral to their core business concerns, while others term it an
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Commercial
Diary of an Insurer: Moonrock Drone Insurance's Simon Ritterband
The final Diary of an Insurer of 2024 is truly out of this world, with Simon Ritterband, managing director and founder of Moonrock Drone Insurance, utilising his ADHD as a superpower and aiming to ensure his weekend doesn't blur into his working week.
Ecclesiastical’s Carter documents rise of leisure business
Laura Carter, customer segment director of Ecclesiastical, has described how the insurer's leisure business has grown to account for 20% of its open market new business in just 18 months.
Ukraine war risks market set to expand after reinsurance deal
Ukrainian insurers are looking to expand war risks cover for businesses following the announcement of a new €110m (£91m) reinsurance facility last week, put together by Aon and the European Bank for Reconstruction and Development.
Arsenal and Liverpool settlements end football’s BI spat with insurers
Arsenal and Liverpool football clubs have settled their legal battles with their insurers over Covid-related business interruption claims.
Supreme Court hands blow to insurers as it rejects push for BI appeal
The Supreme Court has turned down an application to appeal a judgment on business interruption disputes in relation to Covid restrictions, in what has been hailed as a win for policyholders.
Union demands review of Uber’s insurance restrictions
The GMB Union is pushing for a review to ascertain whether or not the insurance restrictions Uber puts on drivers in London are anti-competitive.
MGAs Review of the Year 2025
An MGA chief would like Sir Bob Geldof to teach the industry a thing or two about social responsibility in 2025, and leaders are confident that while the hard market was punishing for a time in 2024, next year the sector is well-positioned to lead innovation and remain agile.
Insurers Review of the Year 2024
Insurers share their highlights of 2024 and hopes for more economic stability, less regulatory tinkering and fewer storms in 2025.