Training - From the bottom up
Quick to ensure their employees are being trained in the day-to-day aspects of their job, many managers have not assessed training needs at their own level. Comprehensive and structured management training is as important as that provided to employees at other levels, as Diane Walker explains
Whenever irregularities are uncovered or a firm runs into trouble - leaving policyholders uncovered and claims unpaid - there is always the ensuing search for who is responsible and an examination of
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