Personal

Penny Black's insurance week

This week Penny discovered that the forthright chairwoman of the House of Commons transport committee Louise Ellman is well in touch with her inner Jeremy Paxman.

View from the top: 2011: a case of déjà vu?

I have started 2011 with a strong sense of déjà vu as my colleagues in our claims teams deal with our customers' problems arising from the recent extreme weather conditions. I recall that January 2010 was much the same following another spell of bad…

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