Ensuring essential insurance satisfies the consumer

After the Financial Ombudsman Service stated it expected to receive an uptick in complaints from consumers who opted for cheaper car premiums without realising the impact this would have on the level of cover, Tom Luckham examines how the differences between standard and essential policies are communicated.

According to James Daley, managing director of Fairer Finance, stripped back, or “hollowed out” policies have always existed in one form or another “since comparison sites came into existence.”

He says