Which? demands action against insurers that are poorly handling complaints
Rocio Concha, director of policy and advocacy at Which?, urges the regulator to hold the insurance firms’ feet to the fire for causing customers unfair delay or distress.
Insurance policies are a bulwark against calamity. A resource to call on when things go wrong. But what happens when those you entrust - and pay - to safeguard against adversity end up causing
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