Groundhog day after 39 years at the ABI
After retiring from the trade body, Malcolm Tarling, former chief media relations officer at the Association of British Insurers, urges providers to avoid trying to make their products sexy and says clear communications are essential in the fight to improve customers’ trust and confidence in the industry.
It was never going to work. Having just retired after 39 years (how did that happen!) at the Association of British Insurers, no way could I begin to describe all the changes I have seen in the
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on People
60 Seconds With... Acini's Rafał Durasiewicz
Rafał Durasiewicz, co-founder of Acini, is the superhero of Toyland, shares his love of craft beer, and would like to ensure artificial intelligence remains under human control and is used for good purposes.
Diary of an Insurer: Miller's Alice Glenister
Alice Glenister, head of parametric solutions at Miller, juggles various tasks, meetings, and aims to ensure a trip to Houston is productive.
Q&A: Lauren France, DWF Law
After being named Unsung Hero of the Year at the British Insurance Awards 2024, DWF's specialist manager and deputy head of organised fraud Lauren France talks about the work being done to combat fraud, what threats are on the horizon, and how new injuries are cropping up in personal injury claims.
An insurance talent crisis or opportunity of the decade?
Lorraine Jeckells, managing partner of Free Partners LLP, says insurers can offer the kind of careers that young people want so providers wishing to win the talent war should "tell a new story."
Big Interview: Neil Gibson, Sedgwick
Neil Gibson, CEO of Sedgwick UK, reflects on his first year in the top job and shares his plans to grow Sedgwick in the UK by winning the sector’s war for talent and focussing on customer service outcomes.
ManyPets co-founder joins Bikmo as chair
Cycle insurer Bikmo has appointed Steven Mendel, co-founder of ManyPets and former CEO of its parent company ManyGroup as chair, subject to approval from the Financial Conduct Authority.
Diary of an Insurer: Admiral’s Danielle Jones
Danielle Jones, social purpose leader at Admiral, is adding to the social impact team, takes part in a terrarium-making session and is inspired by Freddie Flintoff’s Field of Dreams show.
Zurich UK replaces CEO Bailey with Jaksic
Tim Bailey is stepping down as CEO of Zurich UK to become CEO of Zurich’s new global life protection business, with Drazen Jaksic named as his replacement.