Zurich Insurance
In Series: Claims: Problems shared
In a price-sensitive environment, can claims service with an emphasis on communication play a role in retaining customers?
Claims Club Monthly Missive: The end of dotcom innocence
Last week Aviva announced it is to close its online salvage business, Bluecycle, outsourcing the business to Copart.
SMEs under austerity pressure
Spending cuts are pushing SMEs in some of Britain’s largest cities to the brink, according to data from Zurich.
Zurich cuts stake in New China Life
Zurich has reduced its stake in New China Life Insurance Company to 9.4%.
Relive the 2013 British Insurance Awards: Video Highlights
The 2013 British Insurance Awards was last week widely praised as “the best ever”.
Leaders eager to distance themselves from rogue investigator allegations
Calls to name firms from leaked Leveson report forces industry to soul search.
In Series: Claims: Investigating the investigators
What will the FCA’s examination of insurers’ use of private investigators uncover – and will it affect industry efforts to combat fraud?
British Insurance Awards 2013: General Insurer of the Year
The all-rounder
Crawford recruits from Zurich for UK field ops lead
Crawford has swooped for a new head of operations for its field adjusting team, recruiting from Zurich Municipal.
Zurich, Direct Line Group, Cunningham Lindsey and Allianz among winners at 2013 British Insurance Awards
Reg Brown, chairman of the Managing General Agents Association, was honoured at the British Insurance Awards last night, receiving the Achievement Award.
Market Moves: Hires at RSA, Keelan Westall and MGAA among the week’s major moves
Moves within the insurer and broking spaces once again dominated the recruitment radar this week, as RSA unveiled high-profile changes within both its boardroom and its London market offering. Keelan Westall, meanwhile, moved to reinforce its growth…
Expertise-in-Action: Q&A with Richard Smith
In recent years the insurance industry has made a concerted effort to improve its record on professionalism.
Expertise in Action: Professionalism: Testing, testing
Testing, testing
Expertise in Action: Professionalism: Pros & Cons
Qualifications aren’t the be-all and end-all when it comes to professionalism – training, working together and sharing knowledge across the industry are equally important.
Relocation: The ex-pat factor
Following the news Allianz Insurance chief executive Andrew Torrance is moving to the US, Post quizzed senior British insurance professionals who have moved overseas on what he can expect.
Allianz personal lines stalwart joins Zurich
Zurich has appointed Gareth McChesney as director of personal lines underwriting and pricing for its UK general insurance business.
Zurich and Carrot launch smart car Initiative
Zurich and Carrot Insurance are targeting learner drivers with a pilot scheme where participants get a smart car.
Zurich promotes Davies to marine underwriting head
Zurich has appointed Mike Davies as its global head of marine underwriting effective of 1 July.
Zurich promotes Davies to lead global marine underwriting
Zurich has appointed Mike Davies as global head of marine underwriting.
Pro targets global reach following Zurich office launch
Specialist consultancy Pro Insurance Solutions has launched its first continental European office in Zurich.
This week's Asia highlights
The top five Asian highlights of the week.
Airmic "confident" global compliance database will be ready in 2014
Airmic expects to be able to offer risk managers access to a global compliance database “sometime during 2014", the risk management association's chief executive officer John Hurrell said today.
Product recall: Total recall cover
After the horsemeat scandal thrust product recall insurance into the limelight, do insurers need to rethink how they offer such cover?
Editor's comment: Hit in the pocket home and away
Last week I described fraudsters as the long-standing foe insurers are unable to rid themselves of, and this week, true to form, they struck both home and away in the place it hurts insurers most – their pockets.