Tokio Marine Kiln

Kiln announces management changes

Kiln has announced the appointment of Ian Brimecome as chairman of Kiln Group, and Paul Hewitt as chairman of R J Kiln and Co.

Top 100 UK insurers - 2009

AM Best's top 100 insurer rankings in full, according to Financial Services Authority returns for 2009.

In series - claims management: Reflecting on feedback

Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.

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