Esure loses customer claim in ‘isolated’ incident
Esure has been accused of negligent customer service after BBC’s The One Show highlighted two claims from policyholders who struggled to get in contact with the insurer following accidents.
The One Show’s ‘Watchdog’ segment highlighted the cases of two claimants, Sherise and Carla, who had both faced difficulty getting in touch with Esure to progress their claims.
Carla even claimed to
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