What is truly behind the uptick in travel insurance complaints?
Editor’s View: Emma Ann Hughes argues travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
Many moons ago I met a major insurance provider’s CEO, who, when talk turned to the regulator’s Treating Customers Fairly requirements, boasted his company received hardly any complaints.
Given that I
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