FCA demands insurers up their Consumer Duty monitoring game
With just a month to go until insurers need to file their first Consumer Duty annual board report, the Financial Conduct Authority has raised concerns about how providers are monitoring customer outcomes.
A review of 20 major insurance companies’ Consumer Duty outcomes monitoring conducted at the end of 2023 – and published by the FCA today (26 June) – has uncovered “a wide variety” in how well the
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