Better motor claims are no accident
This article was paid for by a contributing third party.
As motor insurers reassess their claims offering in light of Consumer Duty, better accident management provision offers a clear route to improved efficiency and customer service, says Steve Molloy, director of commercial sales, AX Motor Assist.
The retail and commercial motor insurance sectors are constantly evolving as the needs of drivers change, and vehicle technology and safety improves. Helping insurers to navigate these changes and the
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Motor
Blog: A new era for electric vehicles
As EV ownership grows, fewer claims customers will be willing to compromise on their choice of replacement vehicle, says Europcar’s James Roberts
Big Interview: Jimmy Williams, Urban Jungle
Urban Jungle CEO and co-founder Jimmy Williams talks Insurance Post through the insurtech’s growth plans, ability to fundraise in a challenging environment and venture capital-enabled technology advances.
Spotlight: Do insurers dream of electric fleets?
Time is running out for insurers to seize the initiative in support of electric vehicles and zero-emission motoring, says James Roberts, head of insurance sales at Europcar.
Motor claims payouts near £12bn in 2024
Motor insurers paid out £11.7bn in private car insurance claims in 2024, which the Association of British Insurers said is a record amount since it started collecting this data in 2013.
Video Q&A: Europcar head of insurance sales James Roberts
In the latest Insurance Post video, Europcar head of insurance sales James Roberts addresses the key trends that will shape the automotive and motor insurance sectors in 2025 and beyond.
Cuvva CEO predicts ‘flip away’ from PCWs
Cuvva CEO Freddy Macnamara has predicted there will be a “big flip away” from price comparison websites.
Spotlight: Better terms for the GTA?
Industry guidelines and protocols covering replacement vehicles and repairs haven’t always met with consensus from insurers and credit hire firms. So how will the new General Terms of Agreement fare? asks Saxon East
Cuvva brings temporary car insurance to non-British licence holders
Cuvva has rolled out its short-term car insurance to French and German licence holders.