Spotlight: Removing the friction from payments
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The payment process in insurance has been a point of friction for customers throughout their digital journeys. With recent regulation changes pointing insurers towards a customer-centric future, Pádraig Floyd asks what steps can insurers take to rectify the ongoing challenge of enhancing the digital payment journey
It is a simple fact that technology is evolving faster than humans can keep up. But it is also evident that consumers are adapting – and adopting – new technologies more quickly than their insurance
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