Blog: Brokers and insurers must work together to deliver on consumer duty
Following the announcement of Consumer Duty by the Financial Conduct Authority, Katherine Webster, director of governance, risk and conduct at Axa Commercial, urges brokers and insurers to work together to understand what the duty will mean for them, and leverage its requirements in delivering for customers.
With the insurance industry’s regulatory landscape evolving at pace, it can be challenging both to keep up with, and implement, new requirements. That’s why, given the recently announced Consumer Duty
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