Covéa’s Vicki Heslop on what the industry should be doing to show it cares about vulnerable customers
As the cost-of-living crisis takes it toll on consumers, Vicki Heslop, director of customer experience at Covéa Insurance, argues that the insurance industry must be able to signpost how they can help before a crisis point is reached.
These are tough times. While insurance businesses are battling the headwinds of spiralling claims inflation, lower premiums and increasingly sophisticated financial crime, their customers and
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