Digital Bar Quarterly: Digitalising claims – it’s not all about FNOL
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An insurer can have brilliant digital first notification of loss process, but if it is not developing digital capabilities to underpin other processes, it will still be offering a largely manual service. In the latest Digital Bar Quarterly Altus' Patrick Hayward explains how the insurance industry has the chance to provide an overall service which is in line with the customer’s experience at the point of purchase.
Patrick Hayward, consultant, Altus ConsultingFive years is a long time when we consider technology, at least a couple of generations of Moore’s Law. In 2016, I had
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