‘Reporting gap’ warning as less than 1% of intermediaries reported conduct breaches under first year of SMCR rules

Warning sign against cloud backdrop

Last year just 15 insurance brokers or intermediaries reported conduct rule breaches under the Senior Managers & Certification Regime, a freedom of information request has revealed.

Under the reporting requirements, more than 6000 solo-regulated insurance intermediaries must tell the Financial Conduct Authority of any conduct breaches. From 31 March 2021 the scope of SMCR

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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