Blog: Replacement vehicle services - building a stronger customer journey

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While many of us work from home, looking out of our windows it’s hard not to spot the rising number of vans and other light commercial vehicles on our roads. James Roberts, business development director for insurance at Europcar Mobility Group UK, argues it’s not just Covid-19 that has prompted this rise but the phenomenal growth of online shopping over the last few years which had already brought more delivery businesses into the market.

Department for Transport data for 2019 van activity showed a substantial growth in van use. In 2019 there were 4.1 million licenced vans on our roads – an increase of 93% in the last 25 years –

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