Spotlight: Technology: Managing claims surges in the digital age
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Claims surges have been a frequent occurrence in recent years as events around the globe have hit insurers across multiple lines of business. The past year has seen Australian bush fires, the collapse of Thomas Cook, storms Ciara and Dennis and now the Covid-19 outbreak
Storms Ciara and Dennis caused an estimated £363m worth of damage in the UK, with insurance contact centres inundated with a spike in claims instructions as a result.
As a consequence the insurance
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