Roundtable: Getting over the back office blockade

Digitalisation remains the juggernaut that insurers cannot sidestep if they are to remain relevant. However, they risk falling behind more agile rivals if they fail to modernise their back offices: the beating heart of the business which might be in need of more than a bypass operation, although a full transplant could be too costly. Post brought together figures from around the industry to discuss what insurers need to do to overcome their past to transform their future, at a roundtable in association with the Fincons Group

Turlough O’Brien: I’d say undoubtedly. We’ve got platforms that are older than I am. If we take examples from any other industry, that