This week in Post: Deluge, diversity and misdemeanours

A family in a house within a bubble ontop of water

More than 800 houses have been evacuated due to flooding and many of those families won't be back in their home for Christmas. Flood warnings are still in place and there are reports that flood defence equipment is being stolen.

Homes and businesses have been given some respite with the government confirming council tax relief for those with damaged properties. But UK flooding is expected to continue, and insurers and loss

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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