The ABI's James Dalton on the FCA market study into pricing practices
The Citizens' Advice super complaint has highlighted that insurers needs to do more to serve existing customers, but James Dalton, director of general insurance policy at the Association of British Insurers believes its important to stress that the industry is significantly further ahead than many other markets in its commitment to change.
The Financial Conduct Authority’s recent confirmation of the launch of its market study into pricing practices in the retail motor and home insurance markets, and the Citizens Advice super complaint
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