Dual pricing: Interview: Jonathan Davidson, Financial Conduct Authority

Dual pricing

Insurance has come under fire for the way it prices policies. Jonathan Davidson, director of retail at the Financial Conduct Authority, discusses the problem with Martin Croucher

In terms of its public image, the past year has been a rough one for the industry. Insurers have been slammed as “pirates” who are set on ripping off vulnerable customers and people from minority

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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