Swinton's Gilles Normand on why brokers can be a guiding digital hand

Gilles Normand

Swinton CEO Gilles Normand believes brokers can be the Amazon of the insurance market.

In recent years, we have seen fundamental shifts across the insurance industry, driven by changes in consumer behaviour. Whether it’s the television programmes we watch, the music we listen to or the

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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