C-Suite: Towergate's Paul Dilley on surviving or thriving

Paul Dilley

Anyone who’s followed the fortunes of Towergate will know that it has had something of a mountain to climb in the last couple of years – but Paul Dilley believes the full year results show it's made significant progress and now has the summit firmly in its sights.

In the last quarter of 2016 the company grew organically, perhaps for the first time in our history – all the more impressive because we achieved this in a flat market.

In fact, everyone in the

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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