C-Suite Insurer: LV's Euros Jones on why commercial insurance needs agility

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Insurers must strengthen broker relationships and adapt their solutions for customers in order to survive

The Insurance Act was one of the hot topics at the British Insurance Brokers' Association conference 2016, with brokers highlighting the need to become more selective in choosing their insurers in the

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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