Blog: Plentiful capital, soft markets and the case for the specialist mutual

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In an insurance market where seemingly never-ending new capital results in a perpetually soft market, with large insurers capable of undercutting their smaller competitors, the established expertise of specialist mutuals will continue to provide an enduring and stable solution for brokers and their clients alike.

The traditional view of a mutual - a pure form of insurance where policyholders with a common risk pool together to provide insurance at cost with no external shareholders to satisfy - is often

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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