Editor's Comment: Heeding the warning shot

stephanie-denton-new

Following the Financial Conduct Authority’s recent thematic review into delegated authorities, compliance experts have cautioned this is a warning shot across the bow.

The industry has been found wanting in several areas and commentators suggest if insurance boards do not start to get properly involved overseeing these arrangements then the regulator will step in to

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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