Online dispute system to present industry with 'disruptive technology' challenge
The insurance industry should embrace the challenge of harnessing a new form of disruptive technology if an online dispute resolution system is rolled out to deal with low-value civil court cases in England and Wales.
That is the view of claims expert Tim Wallis, pictured, who was responding to a Civil Justice Council report stating that settling non-criminal cases of less than £25,000 online would reduce the
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