UK General offers protection against holiday home scams

Thatched cottage

Leeds-based insurer UK General has launched a policy protecting holidaymakers from unsatisfactory or non-existent holiday homes.

Developed with broker PJ Hayman, the policy covers consumers for financial loss if their holiday rental in the UK or abroad is unfit for occupation through lack of essential facilities, such as power

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The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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