Biba 2013: FCA boss promises to take hard line on problem products

Martin Wheatley

Industry players have been warned to “get their houses in order” by Financial Conduct Authority chief executive Martin Wheatley, who has vowed to deal with potential problems with financial products before they take root.

Wheatley, who was addressing delegates at the British Insurance Brokers' Association's 2013 conference this morning, revealed that while he intends to promote proportionate regulation at the FCA, he

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Big Interview: Steve Tooze, Extinction Rebellion

Steve Tooze, spokesperson for climate pressure group Extinction Rebellion, tells Damisola Sulaiman about the group’s motivations for targeting the insurance industry, responds to questions from the companies his organisation has targeted and shares plans for direct action in 2025.

Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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