IFB boss Bird hopes to add broker members as the AA comes aboard

Phil Bird

Insurance Fraud Bureau director Phil Bird is confident that the decision by brokers such as the AA to become IFB members will help play a "vital role" in clamping down on organised fraud.

The IFB has overseen 711 arrests and 162 successful convictions since its formation in 2006, resulting in a combined 167 years in prison for fraudsters, which is one of the reasons why the AA has

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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