View from the top: Maintaining momentum

Cooper Gay group CEO Toby Esser

After the success of the Olympic and Paralympic Games, the industry must capture the spirit of change, says Toby Esser.

The nation is still on a high following the spectacular Olympic and Paralympic games. Despite widespread concerns, both turned out to be incredibly successful events, where we won more gold medals

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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