Postbox: Respect for privacy vital in digital age
More than 30 million adults in the UK are signed up to Facebook, and the number of people using social media such as Twitter is growing at a phenomenal rate. Together with the increased use of e-mail and text, there is a real shift in the way we communicate. As CFC Underwriting's Graeme Newman highlighted recently, this provides an opportunity for the insurance industry to communicate with its customers in a different way.
(Read article: E-business: Insurers should track customers via social media)
It is vital that the industry and the people working within it keep pace with this phenomenal social change. We need to
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Foil elects Keoghs partner Dean as president
Howard Dean, partner at Keoghs, has been elected president of the Forum of Insurance Lawyers for 2025, taking over from Pete Allchorne, partner at DAC Beachcroft.
Lord Chancellor criticised after ‘convoluted’ whiplash tariff increase
The Lord Chancellor and Secretary of State for Justice, Shabana Mahmood has today announced that she will increase the whiplash tariff by 15%.
Axa’s Zweibrucker on why promoting road safety is essential
View from the Top: Alain Zweibrucker, CEO of Axa UK Retail, explains why the insurer called on the government to do more to promote road safety earlier this year.
Crawford promotes Lofkin to UK and Ireland president
Paul Lofkin will be become president of Crawford & Company for UK & Ireland on 1 December.
How social canvassing is transforming fraud investigations
Newton Ross, chief strategy officer at Ontellus, explains how social canvassing has gone beyond spotting injured claimants engaging in extreme sports to identifying creating synthetic profiles and artificial intelligence-enabled fraud.
Home insurers that reject half of claims named and shamed
Consumer watchdog Which? has named and shamed home insurers with a claims acceptance rate of less than 55%.
Carpet-fitting fraudster’s dishonesty is laid out
After an investigation conducted by HF and Admiral Insurance, a carpet-fitting fraudster’s claim was flattened, saving the insurer £600,000.
Unstructured data is ‘fundamental weakness’ of insurance industry
Guidewire CEO Mike Rosenbaum told a packed crowd that generative artificial intelligence can provide the edge to insurers in terms of data clarity.