Damage management - Surge: Surging ahead
Recent surge events have shown insurers are getting better at coping with large numbers of claims but there is still room for improvement. Sam Barrett finds out what could make a crucial difference the next time an extreme event occurs.
Surge events are the ultimate test of the insurance industry's ability to respond to policyholders' needs, with every element of the supply chain coming under pressure. Analysing what went wrong after
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