New Australian code of practice introduced
A new code of practice has been introduced by the Insurance Council of Australia (ICA) that, according to the ICA, will mean general insurers will meet higher, measurable performance standards for dealing with customers, including settling claims in specific time periods and providing clearer information about policies.
The ICA claims that the code will not only provide protection for consumers, but for business policyholders as well.Developed in close consultation with the insurance industry, and consumer and
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