Have courtesy car policies run out of road?
With research suggesting sharp levels of dissatisfaction among motor policyholders who are supplied with a replacement vehicle, we asked leading industry figures what can be done to remedy the situation. Jonathan Swift reports on a lively debate
According to research by Consumer Intelligence 12 months ago, more than two fifths (41%) of motor insurance claimants are disappointed with the quality of the courtesy car provided by their insurer.
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