Commercial

The personal touch.

The largest registered high-street broker, Colonnade has maintained strong growth as a result of several new customer services initiatives.

Techno-training.

In modern training, the power of multi-media offers a world of new possibilities and has the potential to revolu-tionise the way in which people learn, says Phil Duke.

Not the perfect brew.

Scottish Widows is the latest insurer to follow the demutualisation trend in the indsutry. Mark Ward looks at why this is not always the best option.

Hail to Joe Public.

For years insurers have been saying the customer is king, but Paul Kerley argues that future profitability depends more than ever on this being true.

Room for solutions.

Room Underwriting Systems, business solutions provider for the Lloyd's Market, has struck a deal wit...

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