RSA's Norgrove promises broker service improvements
RSA UK and international CEO Ken Norgrove has promised to materially improve the insurer’s level of service to brokers by the end of the year, admitting that it had fallen short in recent years.
Norgrove, pictured, who succeeded Scott Egan in January, said that the service RSA provided to approximately 350 brokers that it actively trades with and that provide roughly 90% of its brokered
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