Trade Voice: MGAA’s Ben Busfield on responding in the face of unprecedented adversity
Ben Busfield, operations manager at the Managing General Agents’ Association, discusses how members reacted to the UK going into lockdown and how they are supporting employees and serving clients as the country eases along the pathway to a new normal.
At a recent Managing General Agents’ Association IT and operations forum, we gathered feedback from our membership on how their businesses were adapting operationally to the pandemic.
Three-quarters
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