Claims
Monarch customers 'may not be covered' under travel policies
Travellers affected by the collapse of Monarch may not be covered for cancelled flights under their travel insurance policies.
Beazley anticipates $150m hit from Atlantic hurricanes and Mexico earthquakes
Beazley expects to take a $150m (£112m) hit on earnings as a result of hurricanes Harvey, Irma and Maria as well as the recent earthquakes in Mexico.
Lemonade vows to ‘rebuild insurance’ with zero deductible product
Insurtech disruptor Lemonade has launched an upgrade to its products, allowing customers to file up to two claims each year without rate hikes.
Lloyd's suspends H1 profit release to take stock of Harvey and Irma impact
Lloyd's has suspended the release of first-half profits until it can accurately assess the financial impact of Harvey and Irma, the market's chief financial officer has said.
Claims Club Blog: Cooperation can overcome conflict
There has been a long history of conflict between insurers and claimant lawyers. Shirley Woolham, chief operating officer at Minster Law, urges mutual understanding and cooperation.
Blog: ILWs for cyber
Industry loss warranties could play a bigger role in cyber as it becomes a long-tail risk, explains Tom Johansmeyer, assistant vice-president at Verisk Insurance Solutions
McVitie’s factory ‘resilient’ should future storms hit: RSA
RSA has worked with McVitie’s to install flood defences in its Carlisle factory following the devastation caused by Storm Desmond, to protect against any future flooding in the area.
Analysis: Connected risks require joined-up thinking
Faced with events that cascade from one risk class to others, insurers need to review their underwriting strategies.
Analysis: Broker claims research
Earlier this year, brokers were invited to score insurers on their claims handling, grading different classes of business on their performance from excellent to poor. Jonathan Swift examines the results
Intangible risk cover is the future says Pool Re CEO
The future of insurance cover lies in intangible risks, a conference of claims professionals has heard.
Analysis: Arson: A burning issue
Only a small portion of arson cases are prosecuted, so perhaps it’s time for the insurance industry to take ownership of this issue, as it has with fraud
Maria industry losses could total $85bn
Industry insured losses for Hurricane Maria in the Caribbean will be between $40bn and $85bn, according to AIR Worldwide.
Spotlight: Vehicle hire: What is best practice for today’s insurance market?
A positive customer experience is never more important than at the point of claim. James Roberts, business development director for insurance at Europcar UK, explains how following best practice in replacement car hire can create this.
Spotlight: Motor insurance: What will changes in mobility mean for replacement cars?
Replacement cars face an uncertain future as individual car ownership recedes and mobility changes
Ogden reform could see fewer shocks to industry
Ogden reform could see fewer shocks from discount rate changes in future, AM Best said.
Claims Club Blog: Communication, flexibility and empathy, the keys to claims success
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
Foil's Nigel Teasdale on engaging with Europe after Brexit
The UK's Brexit Withdrawal Bill is making its way through parliament but Nigel Teasdale, president of the Forum of Insurance Lawyers and partner at DWF, believes this will make interactions with the European Union even more important for the insurance…
Week in Post: Cancelled flights, closed doors and canned ads
My dad was one of 400,000 passengers affected this week by air traffic control delays, bad weather and a backlog in employee holidays for the delay, which lead to budget airline Ryanair cancelling 50 flights a day for the next six weeks.
Covent Bridge expands into Ireland
Surveillance and claims investigation specialist Covent Bridge group has expanded into Ireland.
Travel claims added to CUE to tackle rising fraud
An industry anti-fraud database will now include details of travel claims.
CEO Sian Fisher on why the CII is supporting Insurance United Against Dementia
Today is World Alzheimer’s Day which gives the insurance sector an opportunity to raise awareness about the growing threat of dementia and the challenges it poses to our society.
Analysis: Intellectual property: Creative cover
The significance of intellectual property risks has not translated into a large demand for IP insurance policies - yet
The winners of the Claims Awards Asia-Pacific 2017 were unveiled in Singapore last night at the Marina Mandarin hotel.
The winners of the Claims Awards Asia-Pacific 2017 were unveiled in Singapore last night at the Marina Mandarin hotel.
The ABI's James Dalton on why the discount rate is not a job done yet
Insurers scored a victory on the discount rate but still have work to do, says James Dalton, director for general insurance policy at the Association of British Insurers.