Blog: How artificial intelligence will simplify insurance
While insurance is becoming ever more complex, insurers are being disrupted by digitally-led start-ups simplifying what insurers do for customers. Mike Downing, chief technology officer for the WPA Group, envisages long and complex policies with drawn-out claims processes becoming history in the not-too-distant future.
In a parallel universe, with artificial intelligence and machine-learning systems becoming a reality, technology is reducing complexity allowing claims to be processed more consistently in seconds
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