BIA 2012: The Customer Care Award
Winner: Hiscox Responding to customer feedback, Hiscox has bucked the trend by bringing critical services back in-house, resulting in customer satisfaction reaching new highs, writes Mairi MacDonald.
Lisa Kerry on stage with Jimmy Carr and sponsor Matthew Whittall
While other companies have extolled the financial benefits of outsourcing services, Hiscox's decision to go against the tide and bring
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